Subject: Arabic Language Test - ibrahim rayia
From: ibrahim rayia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Oct 2022 07:47:58 -0400

| | Foreign Language Screening Test

Name | ibrahim rayia    /  (0091) 9667723717    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ........

After we checked your situation it seemed that there was a delay with the courier company because of .
Please contact the courier company and update your address information they got.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

Thanks for using babyshop.com, our policy does not allow for returning but we have a replacement policy.
We will send someone to reclaim the cabinet in the next few days, and will send you a new one.

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