Subject: Arabic Language Test - Waseem Ismaeel
From: Waseem Ismaeel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Oct 2022 07:15:27 -0400

| | Foreign Language Screening Test

Name | Waseem Ismaeel    /  (+91) 9176300281    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We are sorry to inform you that we could not deliver your order as you provided us with a wrong address, so kindly provide the correct address. We assure you that your order will be delivered as soon as possible.

Thank you for your trust and contacting us
Regards
Customer service
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عزيزي العميل
نعتذر عن عدم تسليم المنتج وذلك لأنك قمت بتزويدنا بعنوان خاطئ، من فضلك قم بتزويدنا بالعنوان الصحيح ونعدك بإيصال طلبك خلال اقصى سرعة ممكنة
شكراً لتواصلك معنا
خدمة الزبائن

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for choosing our services

Kindly provide more details about the issue, including the order reference number and pictures of scratches so that we can proceed further with your case.

Best regards
Homebox Team
============================
عزيزي عبد
شكرا لاختيارك لخدماتنا
يرجى تزويدنا بمعلومات وتفاصيل أكثر عن المشكلة خصوصاً رقم طلبك وتاريخه، ايضا قم بإرسال صور للخدوش التي ذكرتها من فضلك. بذلك يمكننا معالجة مشكلتك بدقة وفعالية أكبر.
مع فائق التحيات

Homebox Team

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