Subject: English Language Test - Himanshu Raj
From: Himanshu Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Oct 2022 02:45:54 -0400

| | Foreign Language Screening Test

Name | Himanshu Raj    /  (91) 9693208536    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii customername,
Greeting from company name,
We sincerely apologize on the behalf of our executive.
We will review your order and try to resolved your issue with in 24 hrs with the help of our logistics team
Please update your address

Warm Regards
Team company name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii customer name,
Greeting from company name,
We sincerely apologize on the behalf of our team
we are very sorry about your query and will try to fix in within 2-3 working days.Our team will reach you soon.
Warm regards
Team company name

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