Subject: English Language Test - RAJAT GUPTA
From: RAJAT GUPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Oct 2022 02:38:54 -0400

| | Foreign Language Screening Test

Name | RAJAT GUPTA    /  (+91) 8433001274    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject: Shipped order

Dear {recipient name},

I am writing to inform you that one of your orders has been shipped. The order number is {order number}. I have attached a tracking link for the shipment below.

The order was picked up by our courier service and handed over to them according to the address you had provided on the site. However, they were unable to deliver it. The address as per the courier was wrong.

Please update your address on your account with us so that this does not happen in future, and rest assured that we will make sure all orders are delivered as soon as possible!

Thank you for your understanding and cooperation.

Sincerely,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject: Cabinet Returned

Hi Homebox Team,

I purchased a TV Cabinet from you last week, and your team installed it this morning in my house. After your team left I notice that the cabinet has too many scratches on it. I want the unit to be returned and replaced with a new one.

Please confirm receipt of this email and let me know when the replacement cabinet will be delivered to my house. Thanks for your time and understanding!

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