Subject: English Language Test - Nitesh Kumar
From: Nitesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Oct 2022 03:18:37 -0400

| | Foreign Language Screening Test

Name | Nitesh Kumar    /  (+9) 8505837902    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Aishwarya,

With reference to your email, we really apologize that you have not received your order yet.

As I can check, you placed the order on 28/09/2022 and our delivery team tried to deliver your order to the updated address by you, which is mentioned below.

53rd-floor church lane Bhogal Delhi 110014.

We regret to inform you that our delivery team found this is the wrong address due to the same, our team being unable to deliver your order.

Could you please confirm this is the correct address? If it is the wrong address, please help us with the correct address so our team will be able to deliver your order to the correct location as soon as possible within the timeframe of delivery.

Thank you for contacting us.
Live Salesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

With reference to your email, we really apologize that you are facing an issue with the TV Cabinet.

We can understand your concern and we truly wish to help you in this regard. We have taken your complaint and the complaint number is SR12345. Our relevant team will coordinate with you as soon as possible within 24-48 hours.

Be assured you will surely get an appropriate resolution from our team.

Thank you for contacting us.
Live Salesman

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