Subject: Re: English Language Test - Farha Nasser
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 10 Oct 2022 23:12:37 -0700 (MST)

stay in Hyderabad,cannot relocate,looking for WFH 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, October 10, 2022 7:59:20 PM 
Subject: Fw: English Language Test - Farha Nasser 

interview 

From: Farha Nasser <[email-masked]> 
Sent: Monday, October 10, 2022 7:45 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Farha Nasser 

	
	
			Foreign Language Screening Test 
		
	Name 	Farha Nasser / (+91) 9441486183 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear valuable Customer(XYZ), 

Hope you are doing well! We are contacting you to inform you regarding your "hand bag" which you ordered from our online store. It is shipped and handed over to courier company the same day you ordered. But unfortunately, the courier company's delivery guy is unable to find your address. Please update your address in your online store account as soon as possible, so that your order will reach you as quickly as possible. 

We strive to make our customer happy! 

Regards, 
OnlineStore. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello Dear Abdul, 

We appreciate your email and we strive hard to provide our customer best services. 

We are sorry to know that the product delivered to you is damaged. And we are also sorry that our installation team also didn't noticed that. 

As per the company's policies, you have two options you can choose from; 

1. We will replace your product with the another same product. 
or 
2. You can use your fund to buy some other product of our brand. 

We regret to inform you that, as per the policy, we cannot refund back you your money. 

Once again, we apologies for bad experience you have had with us. Know that YOU are more important to us. 

Regards, 
Homebox Team.