Subject: Re: English Language Test - Shikha Gupta
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 10 Oct 2022 23:05:40 -0700 (MST)

sound good,woking for Tch Mahindra in chat support, but looking for WFH,salary-16,900 
k, i offered 22k 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, October 10, 2022 4:57:17 PM 
Subject: Fw: English Language Test - Shikha Gupta 

interview 

From: Shikha Gupta <[email-masked]> 
Sent: Saturday, October 8, 2022 5:48 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Shikha Gupta 

	
	
			Foreign Language Screening Test 
		
	Name 	Shikha Gupta / (91) 9999611183 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi, 

Thanks for writing in. 

We understand your concern and sorry for the trouble caused to you. 

We are sorry to let you know that your order is cancelled as the courier service partner tried to deliver your order but due to wrong address delivery executive was not able to deliver the order 

We request you to place a fresh order with correct address. 

Hope this helps. 

We would like to thank you for your understanding and trust. 

Thank you for being with babyshop 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 

Thanks for writing in. 

We understand your concern and sorry for the trouble caused to you. 

We request you to please share the screenshot of the product as you said that there are many scratches on it so, that we can do the further proceedings. 

Hope this helps. 

We would like to thank you for your understanding and trust. 

Thank you for being with Homebox.