Subject: English Language Test - Sarwar Hussain
From: Sarwar Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Oct 2022 10:51:51 -0400

| | Foreign Language Screening Test

Name | Sarwar Hussain     /  (+91) 6395320508    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

مرحبا عزيزي العميل

إعتذار عن الإزعاج

.أنا آسف حقا للإزعاج والمشكلة التي حدثت لك
نحن نبذل قصاري مجه‍وداتنا لتسليم الطلبات للعملاء في  أقرب وقت ممكن، و نهتم براحة الزبائن وسهولتهم دوماً

ذهب رجل التسليم بطلبك الي عنوانك الذي ذكرته في طلبك، في اليوم الذي تم فيه تقديم الطلب من قبلك إلي شركتنا .
، ولكني أعتقد أن العنوان المقدم غير صحيح
هل يمكنك أن ترسل لي عنوانك الصحيح هنا من فضلك؟
نبذل كل ما في وسعنا لإرسال طلبك إليك في أقرب وقت ممكن.
شكرا علي الصبر

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello dear customer,

Sincere Apology for inconvenience.

We are extremely sorry for inconvenience and problem you faced .

It's our utmost priority,and we do our best to satisfy our customers with the products and services.
As far as scratch on cabinet is concerned, it might have occurred while installing it, and such scratches don't do any damage to the quality of cabinet, quality remains same.
If you are still not satisfied with the product we will replace it with the new one within 3 days.

Thanks for contacting us and having patience.

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