Subject: Re: English Language Test - Abhishek Saxena
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 10 Oct 2022 05:07:49 -0700 (MST)

stay in Kanpur,fresher,sound ok,offered-21k for home box, will confirm in sometime abt relocation 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Saturday, October 8, 2022 1:02:15 PM 
Subject: Fwd: English Language Test - Abhishek Saxena 

Interview 

Sent from my iPhone 

Begin forwarded message: 

From: Abhishek Saxena <[email-masked]> 
Date: 8 October 2022 at 00:18:24 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked] 
Subject: English Language Test - Abhishek Saxena 
Reply-To: [email-masked] 

BQ_BEGIN

	
	
			Foreign Language Screening Test 
		
	Name 	Abhishek Saxena / (+91) 7392843432 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Mr/Ms Customer, 

I am Abhishek Saxena, the Customer Care Executive from babyshop. 

Thank you for writing to us. 

We are sorry for the inconvenience. The Delivery partner tried to deliver the parcel but your address as per the courier was wrong. 

Please share us a correct address.So we forward to the courier partner. ASAP Try to deliver your order. 

We thank you for writing to us . 

Please feel free to write us back. 

Thank you 
Abhishek Saxena 
Customer Care Executive 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Mr Abdul, 

I am Abhishek Saxena, the Customer Care Executive from babyshop. 

Thank you for writing to us. 

We are sorry for the inconvenience. I have raised a ticket response and by tomorrow 10 am homebox team will come and exchange the product within next 24 hr of pickup of product. 

We thank you for helping us improve our services and your trust in us. 

Please feel free to write us back for any firther assistance. 

Thank you 
Abhishek Saxena 
Customer Care Executive 

			

	

BQ_END