Subject: Fw: English Language Test - Sandesh Sharma
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 10 Oct 2022 10:58:53 +0000

interview
________________________________
From: Sandesh Sharma <[email-masked]>
Sent: Saturday, October 8, 2022 6:27 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Sandesh Sharma

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Sandesh Sharma    /  (91) 9654502981    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi,

I would like to inform you that your order was placed successfully and it was on the way. But when our delivery executive tried to deliver your order at the given address, he found it incorrect. There was issue related to your address. So, your order is safe with us and we request you to please inform us your correct address. We will deliver it to the same. You need not to worry about it, your order containing your valueable goods is safe with our delivery team.

Thank you for contacting us Babyshop.com!
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi, Abdul.

I am really sorry that you faced such type of inconvenience and thank you for bringing this to us. I will definitely help you to sort this. I am replacing the defective unit and it will be replaced within next 3 days with the better one.

We are continuously working to minimize such type of issues and make sure that it will never happen again. I appreciate your patience and understanding.

Thank you for contacting Homebox Team!