Subject: Fw: English Language Test - Ashwani .
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 10 Oct 2022 10:41:09 +0000

interview
________________________________
From: Ashwani . <[email-masked]>
Sent: Saturday, October 8, 2022 9:38 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Ashwani .

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Ashwani .    /  (+91) 7891318729    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello Sir/Ma'am,
First of all thanks for sharing your shopping experience with us. We are sorry for the inconvenience caused by the delivery. We are here for supporting our customers in every situation. We have connected to our delivery partner and we found that there is some mistake in delivery address. We kindly request you to update the address details. Also, share your contact number with us, so that we can prevent any further inconvenience.
Thanks.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,
Firstly, It's good to hear from you. We are sorry for the inconvenience. We are working on the issue that you have informed to us. Our delivery boy will pick up the product from you in 2-3 working days, and you are free to choose return or replace policy . There will be no additional charges. We are here to provide a good shopping experience to our customers without any inconvenience. Customer's happiness is our first priority.
Thanks.