Subject: Fw: English Language Test - Avinash Kumar
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 10 Oct 2022 10:20:32 +0000

interview
________________________________
From: Avinash Kumar <[email-masked]>
Sent: Sunday, October 9, 2022 12:54 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Avinash Kumar

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Avinash Kumar    /  (+91) 9625174672    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi,

Greetings for the day!

I'm sorry to know that the package is not delivered yet. This was not expected. I've escalated it as a feedback for the carrier.

Upon checking the details, I see that the courier has mentioned that they tried delivering the package but as per them, the mentioned address is wrong.

In this case, I suggest you to write back to us with your complete address. We'll contact the carrier on your behalf so that the issue is resolved at the earliest.

We will be happy to resolve your issue. Waiting for your response.

Thanks,
Avinash.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

Greetings for the day!

I'm sorry to know about the scratches on TV Cabinet. This is definitely not, what we want you to experience. I've escalated your comments as a feedback to the installation team.

To assist you with this, I can arrange an agent who will come to your address, will inspect the TV and will help you with the best options.

Please write back to us, mentioning the date and time at which you'll be available at home so that I can schedule a visit.

I hope this helps. We're waiting for your response.

Thanks,
Avinash.