Subject: Fw: English Language Test - Rahul Singh
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 10 Oct 2022 09:33:06 +0000

interview
________________________________
From: Rahul Singh <[email-masked]>
Sent: Monday, October 10, 2022 12:07 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Rahul Singh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Rahul Singh    /  (+91) 7908387920    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer,

   Hope you are doing well,
   We understand your concern regarding the order number____, we would like to inform you that our delivery partner alredy tried to deliver your item, as the delivery address was not correct so we could not deliver your item to your doorstep. you can also track the delivery status by visiting xyz.com. We would request you to please check the shipping address and re-order your item.
We hope our you will find your resolution in this e-mail, for any other assistance please contact us to 900000000 or you can email us babyshop.com

Thank you for shopping with babyshop.com

Thanks and regards,
Rahul Singh
Babyshop customer service team
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Customer,

 Hope you are doing well,
 We are sorry to hear that you faced this
 issue, But we will like to inform you that as per the replacement policy you can replace your the product you have purchased from Homebox, please go to your purchase History section of your Homebox shopping app or visit https://Homebox/account/purchased.com select the product and click the replace, your product will be replaced within 3-7 Days. We hope our you will find your resolution in this e-mail, for any other assistance please contact us to 900000000 or you can email us homebox.com

Thank you for shopping with us, have a great day.

Thanks and regards
Rahul Singh
Home Box customer service team