Subject: English Language Test - Tushar Gupta
From: Tushar Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 9 Oct 2022 00:39:00 -0400

| | Foreign Language Screening Test

Name | Tushar Gupta    /  (+91) 8076817829    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer, I am seeing that are having some problem regarding delivery of product.
I will surely help you regarding this, from my end I am seeing that your product has been delivered to courier company on same date when the order is placed and the courier company has tried reaching to your delivering address but that address was wrong
So, I request you to update your address and order again
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello abdul, I am sorry for the problem faced by you. I will surely help you regarding this,
I will tell my installation team to visit to your home where the product has been installed , they will check the product.
If the product is damaged from our side we will surely replace it
Thank you

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