Subject: English Language Test - Vikas Kumar
From: Vikas Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Oct 2022 23:32:22 -0400

| | Foreign Language Screening Test

Name | Vikas Kumar     /  (+91) 7065544549    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

This email is in response to the email received from you on 08.10.2022.

This email is regarding order number XXXXBAG-XXXX which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9XXXXXXXXXXX and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

XXXXXXX Company,

Customer Service Representative

Vikas Kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
This email is in response to the email received from you on 08.10.2022.

This email is regarding order number TV CABINET-XXXXX, please provide some pictures related to the product.

Another way of uploading the picture for the product is by visiting the website/ Application and uploading them to my order section.

Extremely sorry that you had to go through this experience with us.

Thanking you,

XXXXXXX Company,

Customer Service Representative

Vikas Kumar

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