Subject: English Language Test - Riya Singh
From: Riya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Oct 2022 10:22:36 -0400

| | Foreign Language Screening Test

Name | Riya Singh    /  (91) 9667431302    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

You are trying to contact us for your order which is hand bag. I would like to tell you that your order has been already delivered by courier company but your address was wrong as per the record details.

So mam please send your correct address on this same mail id. If you want to check your order status so you can check in app.

Regards
Riya

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Sorry for that i heard that you faced that problem I have already sent your complaint our technical team. So they will check the product and they will confirm your product replacement. You will get reward back as soon as possible.

Regards
Riya

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