Subject: English Language Test - Sandesh Sharma
From: Sandesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Oct 2022 08:57:15 -0400

Foreign Language
Screening Test

Name

Sandesh
Sharma    /  (91) 9654502981    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi,

I would like to inform you that your order was placed successfully and it was on
the way. But when our delivery executive tried to deliver your order at the
given address, he found it incorrect. There was issue related to your address.
So, your order is safe with us and we request you to please inform us your
correct address. We will deliver it to the same. You need not to worry about it,
your order containing your valueable goods is safe with our delivery team.

Thank you for contacting us Babyshop.com!

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hi, Abdul.

I am really sorry that you faced such type of inconvenience and thank you for
bringing this to us. I will definitely help you to sort this. I am replacing the
defective unit and it will be replaced within next 3 days with the better
one.

We are continuously working to minimize such type of issues and make sure that
it will never happen again. I appreciate your patience and understanding.

Thank you for contacting Homebox Team!