Subject: English Language Test - Ahmad Murtaza
From: Ahmad Murtaza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Oct 2022 08:54:47 -0400

| | Foreign Language Screening Test

Name | Ahmad Murtaza    /  (91) 9997998554    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. /Ms. xxxxx,
We feel sorry to Inform you that your hand bag is delivered back to us as our courier service partner informed us that there is an issue with the address that you provided us.

We are sorry to not inform you the same information earlier and we would love to re-initiate the same order for you after you help us with another address.

If there is anything else we can do for you then please let us know, We would love to help you again.

Thank you For Contacting Baby-Shop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,
Mr. Abdul, We are extremely sorry that you had to face such a issue.

As per your Request, We are initiating replacement for your TV Cabinet and we will make sure that you will not face any issue ever again from our side.

We will contact you again as soon as possible regarding the further replacement process.

Thank You for contacting Homebox.

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