Subject: English Language Test - Komal Kumari
From: Komal Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Oct 2022 05:04:22 -0400

| | Foreign Language Screening Test

Name | Komal Kumari    /  (201301) 9798819180    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Using the customer's name .using their name conveys that we see them as a oerson with an identity rather than just a faceless customer. The same goes for when your team members use their oen names. When customer service representatives or me use their names and identities for their signatures and avtars , it broadcasts individual people rather than faceless representatives for a big company . This level of identity can help deter customer's problematics behaviour and drive deeper relationship - building abd mutual trust.
Humanize my response as mych as i can by encouraging my team members to be themselves, using language that feels natural , and recognizing that my customer are humans too.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi customer abc ,
I understand your frustration .
For some customers , a lack of phone support is a deal breaker and that's completely understandable but its not something we offer at this time. I want to help you get you the answers you need and we can definitely get that done by email but i will need your help. Of you provide the following information that will help us track down what's happening and figure out the best way forward.
‹ reiterate your specific qiestions›
I really appreciate your help and i know its stressful when you have got work to do and you are struck like this.as soon as you reply  ill be automatically notified so i can start investigating for you.

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