Subject: Fwd: English Language Test - Mohd Muiz
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Sat, 8 Oct 2022 07:39:05 +0000

Interview

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Begin forwarded message:

From: Mohd Muiz <[email-masked]>
Date: 30 September 2022 at 21:25:36 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Mohd Muiz
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Mohd Muiz    /  (+91) 8476099780    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear xyz,

This is in response to mail received from your end regarding delay in delivery, we apologies for the inconvenience caused.

As per the order details you've placed the order on 15 sept’2022 and as per commitment it should have delivered within 4 days however it's not yet delivered, we would like to inform you that order was handed over to courier partner on the same day.

Further we have tracked your order and it is still showing out for delivery, we have connected with our courier partner and get to know that the reason for delay is incorrect shipping address.
I am taking the ownership to get this rectified in their database and you will receive your order without any further delay
I will be contacting you for the correct address at 4:00 Pm today, if you are unavailable at given time, we will reschedule it or you can reply back with the correct address we will make sure to deliver your order at the earliest.

Thank you for being our valuable customer

Regards
Xyz
Babyshop com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

We are happy to help you.

As per your order details you had purchased one TV cabinet on 19th sept and technician visited for installation today.
As per the company policy if you find any defects in a  product you need to contact us within 2 days after the date of purchase,in such scenarios we offer exchange of product or refund.
Now as the exchange window has expired we would not be able to process the refund but you have been a valuable customer to us for the longest period so as a token of gratitude we can replace the item .

Also we would request you to report such instances in future within the company policies timeline.

Please revert us back your availability date and time as to exchange the product.

Thank you for shopping with us
Regards
Xyz
Homebox.com