Subject: English Language Test - Abhishek Saxena
From: Abhishek Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 Oct 2022 14:48:17 -0400

| | Foreign Language Screening Test

Name | Abhishek Saxena     /  (+91) 7392843432    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr/Ms Customer,

I am Abhishek Saxena, the Customer Care Executive from babyshop.

Thank you for writing to us.

We are sorry for the inconvenience. The Delivery partner tried to deliver the parcel but your address as per the courier was wrong.

Please share us a correct address.So we forward to the courier partner. ASAP Try to deliver your order.

We thank you for writing to us .

Please feel free to write us back.

Thank you
Abhishek Saxena
Customer Care Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr Abdul,

I am Abhishek Saxena, the Customer Care Executive from babyshop.

Thank you for writing to us.

We are sorry for the inconvenience. I have raised a ticket response and by tomorrow 10 am homebox team will come and exchange the product within next 24 hr of pickup of product.

We thank you for helping us improve our services and your trust in us.

Please feel free to write us back for any firther assistance.

Thank you
Abhishek Saxena
Customer Care Executive

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