Subject: Re: English Language Test - Aditya Shangle
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 7 Oct 2022 05:10:55 -0700 (MST)

Sound smart,4y of experience,last salary-30k,offered-24k,foe HB 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Friday, October 7, 2022 2:36:16 PM 
Subject: Fw: English Language Test - Aditya Shangle 

interview 

From: Aditya Shangle <[email-masked]> 
Sent: Monday, October 3, 2022 9:27 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Aditya Shangle 

	
	
			Foreign Language Screening Test 
		
	Name 	Aditya Shangle / (91) 9654393227 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello Sir, 

We tried to reach at your location to give you yours ordered(#7899952 )handbag unfortunately our delivery boy is unable to find your location and contact you. Kindly set and check your delivery location again and call on XXXX to pick your order. 

Regards 
Rohit Sharma 
Senior Customer Specialist 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello Mam, 

We are sorry for the experience you have. We have notified our team to immediately look into this and for your reference we have raised ticket(#552236) for this. We will replace with new one at the earliest. 
If you have any further questions or concerns, please let us know. We are here to help! 

Yours sincerely 
Mohit Sharma 
Senior Customer Expert Operator