Subject: Re: English Language Test - Mohd Maaz
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 7 Oct 2022 04:01:54 -0700 (MST)

stay in Saharanpur,experience of 5y,last salary-30k,expecting-50k 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Friday, October 7, 2022 2:43:05 PM 
Subject: Fw: English Language Test - Mohd Maaz 

interview 

From: Mohd Maaz <[email-masked]> 
Sent: Monday, October 3, 2022 1:25 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Mohd Maaz 

	
	
			Foreign Language Screening Test 
		
	Name 	Mohd Maaz / (+91) 9634266588 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	hey Gufran (customer name) 

we have received your complaint regarding your shipment delay. 

Our delivery agent has tried to deliver on the given address but it seems that the address you updated for shipment is incorrect, that's why we didn't deliver it on time. Kindly update your correct address, our agent will contact you tomorrow/today. 

since there’s always room for improvement, we want to make this experience even smoother. and for that, we need your help 

that way when you come back to e-commerce the next time, you’ll know you’ve played a part in building it. 

thank you, 

team e-commerce 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hey Abdul, 

We have registered your complaint regarding faulty tv cabinet and raised your issue to the concerned team,/ or your issue will definitely be resolved as soon as possible. Kindly reply to this mail ( related information like order number, contact number or address ect) so that concerned team can reach you 

Thank you 
Team homebox team