Subject: Fw: English Language Test - Kriti Bhattacharya
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 7 Oct 2022 09:13:53 +0000

interview
________________________________
From: Kriti Bhattacharya <[email-masked]>
Sent: Monday, October 3, 2022 1:04 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Kriti Bhattacharya

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Kriti Bhattacharya    /  (485001) 8319877992    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  First of all I'll ask customer about his/her queries &amp; then if there is any problem like customer's address according to courier is wrong then I'll tell the customer about this &amp; will ask the real address from customer where he/she wants his/her product to be delivered
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Based on customer's complaint If the customer asks to replace the unit with the new one then I'll ask customer to post his/her complaint on our respective website and then select for replace option within a particular period of time