Subject: Fw: English Language Test - Mohd Maaz
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 7 Oct 2022 09:13:05 +0000

interview
________________________________
From: Mohd Maaz <[email-masked]>
Sent: Monday, October 3, 2022 1:25 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Mohd Maaz

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Mohd Maaz    /  (+91) 9634266588    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  hey Gufran (customer name)

we have received your complaint  regarding your shipment delay.

Our delivery agent has tried to deliver on the given address but it seems that the address you updated for shipment is incorrect, that's why we didn't deliver it on time. Kindly update your correct address, our agent will contact you tomorrow/today.

since there’s always room for improvement, we want to make this experience even smoother. and for that, we need your help

that way when you come back to e-commerce the next time, you’ll know you’ve played a part in building it.

thank you,

team e-commerce
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hey Abdul,

We have registered your complaint regarding faulty tv cabinet and raised your issue to the concerned team,/ or your issue will definitely be resolved as soon as possible. Kindly  reply to this mail ( related information like order number, contact number or address ect) so that concerned team can reach you

Thank you
Team homebox team