Subject: Fwd: English Language Test - Gopesh Khanna
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 7 Oct 2022 06:28:29 +0000

Interview

Sent from my iPhone

Begin forwarded message:

From: Gopesh Khanna <[email-masked]>
Date: 4 October 2022 at 15:32:31 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Gopesh Khanna
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Gopesh Khanna    /  (91) 8448437298    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello Sir/Ma'am,

We're really sorry for the delay in delivery of your hand bag. As I've checked, the order was shipped by us, and handed over to courier company same day when the order was placed.

The delay in delivery of the item was due to wrong address entered at your end. Kindly cancel your order and place it once again with your correct address.

Thanks and Regards
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Sir,

We're really sorry for the inconvenience you have faced. As per your complaint, TV cabinet that you've received has too many scratches. Kindly share picture of the product showing scratches with us, so that our team can inspect it.

Thanks and Regards
XYZ