Subject: Fwd: English Language Test - Miss Bharti
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 7 Oct 2022 06:26:27 +0000

Interview

Sent from my iPhone

Begin forwarded message:

From: Miss Bharti <[email-masked]>
Date: 4 October 2022 at 21:32:20 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Miss Bharti
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Miss Bharti    /  (+91) 9354012563    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi Bharti,

Hope you are doing well.

Thanks for reaching out to us with your concern.

we apologize for the inconvenience caused to you.

We completely understand your concern about not having the desired online ordering experience with us. Upon checking the details, we have found that you purchased a handbag through our website babyshop.com on 21st Sep 2022, worth INR 1249, and paid the amount via credit card.

As you have raised the concern that you have not received your parcel till now, we have checked with our courier partner and they have informed us that they transited the parcel on the same day (21st September 2022) and updated the status as undelivered due to the wrong address. We regret to inform you that the delivery partner and our support team tried to reach you at the time of delivery but you were unresponsive at that moment.

Further, we would like to inform you that we have initiated the refund into the source account worth INR 1249. It will be reflected in your source account within 5-7 working days.

Regards,
Babyshop.com team
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

Hope you are doing well.

Thanks for reaching out to us with your concern.

We deeply regret the inconvenience that has been caused to you.

With regards to your concern, we looked into your concern and checked the details, and found that you ordered a TV cabinet on 26th Sep 2022, worth INR 11,999, and paid the amount via debit card, and today(4th oct 2022) our homebox team installed it in your house.

As per the complaint you have raised that the cabinet has too many scratches, you want to return it or replace it. So, we would like to offer you a replacement first, and the cabinet will be replaced within 48 hours. If you still do not like the same, we will initiate the full refund into the source account.

Thanks for your cooperation.

Regards,
Homebox team