Subject: English Language Test - Mohammad Anas Rahmani
From: Mohammad Anas Rahmani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Oct 2022 12:56:01 -0400

| | Foreign Language Screening Test

Name | Mohammad Anas Rahmani    /  (98379) 85743    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Madam,

We tried to deliver you yours ordered #Handbag as per given location by you, so please check coreer consignment number that is shared with you by our coreer team and make sure the delivery location. If any you find any errors or omissions, Please contact us as soon as possible. We'll try at our best to dispatch your order to you.

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir Abdul,

Thanks for purchasing our products. We recorded your complaint in our data. As you noticed the scratches on our product. We'll arrange our operational team for observations. They will guide you the norms and policy of the company. Please keep patience, Suitable decision will be taken by our company if they find out any fault in our product.

Thanks

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