Subject: English Language Test - Anu Singh
From: Anu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Oct 2022 10:29:21 -0400

| | Foreign Language Screening Test

Name | Anu Singh    /  (+91) 79839216565    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear xyz,

Sorry for the inconvenience.

This is to inform you that the address which was provided by you seems to be incorrect that's why it wasnt delivered.

Could you please help us with the correct address so that we can reattempt the delivery.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear xyz,

Sorry for the inconvenience caused,  can you please share the images of the TV cabinet on our email address. I will raise the complaint and we will try to resolve this issue ASAP.

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