Subject: Fw: English Language Test - Sachin Yadav
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Thu, 6 Oct 2022 10:26:03 +0000

interview
________________________________
From: Sachin Yadav <[email-masked]>
Sent: Wednesday, October 5, 2022 2:15 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Sachin Yadav

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Sachin Yadav    /  (91) 9899423563    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi,

Thanks for contacting us.

With reference to your mail, as we have checked with our delivery partner they have tried to deliver the said product to you at your provided address but unbale to deliver the same as the address is showing wrong.

We request you to kindly provide your exact location where you want this product to be delivered.

We appreciate your understanding in this regard.

With Regards.

XXXXX

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi,

Thanks for contacting us.

We regret the inconvenience casued to you. Please be informed that as per our company policies once the product is dispatched and been installed we won't be able to refund the amount, instead we will send the replacement for the same.

We would like to inform you that we have raised the complaint as per your request and would like to inform you that one of our representative will come to your address to examine the damage so that we can process the replacement.

Note: Replacement will take 7-10 working days after field visit

We appreciate your understanding in this regard.

With Regards.

XXXXX