Subject: English Language Test - Md Musthafa
From: Md Musthafa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Oct 2022 03:19:18 -0400

| | Foreign Language Screening Test

Name | Md Musthafa    /  (91) 9360501177    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi mam,
We would like to inform you that delivery address provided by you is inappropriate so that our team couldn't deliver the order.I request you to kindly share proper or alternate delivery so that we will be able to deliver the package soon.If any queries feel free to reach us.

Thanks & regards
ABC Ltd,
Customer service team,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir,
We apologise for the damage in television delivered to you.As per our policy we will be able to replace you a new television within a 3 working days.our replacement team will be contact you soon.

Thank& regards
Xyz ltd
Customer service team

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