Subject: English Language Test - Dharunvignesh G
From: Dharunvignesh G <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Oct 2022 02:40:04 -0400

| | Foreign Language Screening Test

Name | Dharunvignesh G    /  (91) 8248521296    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I am from your customer service representative. I have noticed that your current address is incorrect and we are unable to deliver your order on time.

We request you to kindly update your current address in your account in order to deliver as soon as possible.

Regards,
Dharunvignesh,
Customer Service Representative.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We completely apologize for our mistake.

We have raised a request for the replacement of the cabinet.

Our team will be reaching out to you for making the cabinet replacement.

Regards,
Dharunvignesh,
Customer service representative.

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