Subject: English Language Test - Radhika Chauhan
From: Radhika Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 10:53:10 -0400

| | Foreign Language Screening Test

Name | Radhika Chauhan    /  (91) 09654099959    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mr Rohan
I' m Radhika From Service Team of Online Store.you have ordered a hand bag 14 days ago from our store.order was shipped from our side.And our delivery boy is trying to connect you alot of time but the address you were mentioned that was wrong so this is the reason why your order is not delivered yet so kindly provide you right address so that our delivery boy will contact you.and we will shipped your order again.
Thanks
Team online store

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Homebox Team
I'm Radhika. we would like to apologise for you inconvenience you faced a problem with our service. We will sent our team to your house and they will be replaced that tv cabinet.
Thanks
Team Homebox

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