Subject: English Language Test - DIPAK KUMAR
From: DIPAK KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 10:02:21 -0400

| | Foreign Language Screening Test

Name | DIPAK KUMAR    /  (+91) 8368591774    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Madam Ji,

We are very sorry for this trouble but we want to notice to you that our delivery boy had gone to your mentioned address on expected delivery date but he could not find your address due to wrong address for which he did make calls to you but not answered that is why your order had been returned to our office, for which we had also mailed to you for the same.
Now we request you again for giving us correct address so that we could deliver your order as soon as possible.

Thank you very much for this patience.
You are very valuable customer for us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir/madam ji,

We are feeling very sorry but soon your problem will be resolve.
Thanks for being patience.

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