Subject: English Language Test - Saman Tahir
From: Saman Tahir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 09:54:52 -0400

| | Foreign Language Screening Test

Name | Saman Tahir    /  (110025) 9810421408    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
Thank you for reaching out to us.

As, I have checked, your order of green colored hand bag has been shipped to our courier partner 2 weeks ago and however, your delivery address was incorrect and the order was shipped back.
I would request you to please recheck your delivery address on our online shopping site and place your order again.
Also, I would like to provide you a gift voucher worth Rs 200 since you are our valuable customer.
Happy shopping with babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul!
Thank you for reaching out to us

Your satisfaction is our first priority and I am sorry to know that you have received the cabinet which is not upto the mark and is damaged.
However, we do have certain policies when it comes to return of any product and we will send a team within next 24 hours so that they will check the cabinet and once the team provides the feedback, we will pick up the cabinet and will initiate the refund.

It will take 3 - 5 business days to process the refund.

Thank you
Team Homebox

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