Subject: Re: English Language Test - Ankit Kashyap
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 5 Oct 2022 03:49:24 -0700 (MST)

stay in Noida,experienced,ready to do contractual job,offered 21k, 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, October 5, 2022 2:10:31 PM 
Subject: Fw: English Language Test - Ankit Kashyap 

interview 

From: Ankit Kashyap <[email-masked]> 
Sent: Wednesday, October 5, 2022 1:40 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Ankit Kashyap 

	
	
			Foreign Language Screening Test 
		
	Name 	Ankit Kashyap / (+91) 9654681043 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	To : [email-masked] 

From : babyshop.com 

Sub : reply to non delivery of the order. 

Respected Sir, 

This email is in response to the email recieved by you on 4.10.2022. 
This email is regarding order number xyz 123 Gucci handbag which was supposed to have reached you by now. Unfortunately, the courier company could not carry on the required process as the address was wrong. I would be grateful if you could send us the correct address and a contact number of the person to who we can contact while making the delivery. 
Another way to complete the delivery process is by contacting the courier company whose contact number is 9875263892 and providing them your exact location or going to the courier company yourself and collecting it. 
Extremely sorry that you have to go through this experience with us. 

Thanking you, 

Babyshop.com 

Customer service representative 
Ankit 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	To : Abdul 

From : Homebox team 

Sub : Tv cabinet replacement 

Respected Sir, 

This email is in response to the email recieved by you on 4.10.2022. 
This email is regarding order number 1257 ghjk Tv cabine. we are extremely sorry that you have to go through this experience with us. 
You can either get it replaced with a new one or you can get it returned and get your money back online . Please choose the necessary option by login onto our app or respond to this email with the required action needs to be taken . 
Once again, we regret any inconvenience it may have caused. 

Thanking you, 

Homebox team 

Customer service representative 

Ankit