Subject: Re: English Language Test - Ankit Mishra
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 5 Oct 2022 03:43:11 -0700 (MST)

poor comm , was talking in hindi,disconnect call while talking 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, October 5, 2022 2:12:42 PM 
Subject: Fw: English Language Test - Ankit Mishra 

interview 

From: Ankit Mishra <[email-masked]> 
Sent: Wednesday, October 5, 2022 2:09 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Ankit Mishra 

	
	
			Foreign Language Screening Test 
		
	Name 	Ankit Mishra / (+91) 8112867252 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Respected Sir/Ma'am, 

This email is in response to the email received by you on DD/MM/YYYY. 

This email is regarding order number SITUATION-1 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with Alternate mobile numbers as to the person who we can contact while making the delivery. 

Another way of completing the order is by contacting the courier company whose number is 0000000000 and providing him with your exact location or going to the courier company yourself and collecting it. 

Extremely sorry that you had to go through this experience with us. 

Thanking you, 
For XYZ Company, 

Customer Service Representative 
Ankit Mishra 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Sir/Ma'am, 

Thank you for contacting us about the damaged product you received. 
I am very sorry this has happened and wish to make it right for you. 
Your satisfaction is important to our company and we hope that you'll allow us to correct this mistake for you. 

I am sending a replacement product, which I personally inspected for damage before shipping. 

I apologize for any inconvenience you may have experienced and hope that you'll continue to do business with us in the future. 

If you have questions about the replacement sweatshirt, please send us another message. 

Thank you, 
For XYZ Company, 

Customer Service Representative 
Ankit Mishra