Subject: Re: English Language Test - Kenedy Moirangthem
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 5 Oct 2022 10:21:34 +0000

no

________________________________
From: Aishwarya Jaiswal <[email-masked]>
Sent: Wednesday, October 5, 2022 3:33 PM
To: Deeksha Dadu <[email-masked]>
Subject: Fwd: English Language Test - Kenedy Moirangthem

Hi , please evaluate this test. Thanks
________________________________
From: "Kenedy Moirangthem" <[email-masked]>
To: [email-masked], "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Tuesday, September 27, 2022 7:54:19 PM
Subject: English Language Test - Kenedy Moirangthem

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Kenedy Moirangthem    /  (+91) 8851711965    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear customer,

Thank you for contacting us. We have check your order and find that it has returned to your store because the delivery address you have provided is wrong as per the courier. We won't be able to deliver your order until we receive your right address.
Please update your correct location to our site or by replying to the same mail. Once your location is updated, your order will be dispatch and deliver by the courier to you doorsteps.
Once again, thank you for shopping with us. If you have any queries, please reach out to us.

Thanks,
Customer support
babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

We apologise for the scratches on your cabinet. Our team will be at your place  and examine the condition of the cabinet. After examination we will discuss whether it can be fix at the same place or not. If we can't fix it at the same place your cabinet will be taken by your team to fix it or it will be replace by a new cabinet in the next 7 working days. After the examination we will let you know the options which are available for you.

Thank you for your coordination and support.
For any queries, feel free to contact us.

Regards,
Homebox Team.