Subject: English Language Test - Suraj Negi
From: Suraj Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 03:01:52 -0400

| | Foreign Language Screening Test

Name | Suraj Negi    /  (91) 8929419009    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam
Sorry for the inconvenience caused.
The order you placed on 20th of October was shipped on the same date.

Although,The courier tried to deliver the order to you, but the address as per the courier was wrong.

Request you to please provide the complete address details so that we  could deliver the courier to you soon.

For further querries, feel free to reach us at CS/babyshop.com

Best Regards
Suraj Negi
Customer Support Team
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul
We are really sorry for the problem you are facing,
Although it is clearly mentioned in the terms and conditions that customer should thoroughly check the product at the time of delivery.

Please let us know the details of the product so that we could check and let you know if it is possible for us to raise a refund

Best Regards
Customer support team
Homebox.com

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