Subject: English Language Test - Aman Yadav
From: Aman Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 02:13:49 -0400

| | Foreign Language Screening Test

Name | Aman Yadav    /  (91) 9667091075    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | As I can see your order was shipped from our side on the day you placed the order. However due to incorrect address courier is unable to delivered the order to you till now. I'm deeply apologize for the inconvenience caused to you in this case. I request you to wait for 24 hours and we will help you with your order on time

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi adbul.
I'm deeply sorry for the inconvenience caused to you in this case. I can totally understand the situation. Please do not worry we will definitely help you with the issue you are having and help you with either refund or replacement.

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