Subject: English Language Test - Richa Chaturvedi
From: Richa Chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 00:41:30 -0400

| | Foreign Language Screening Test

Name | Richa Chaturvedi    /  (+91) 8416986498    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir/mam,
we tried to reach at your location to give you your's order of handbag,unfortunately our delivery boy is unable to find your location and contact you.

kindly set and check your delivery location again and call on 9 to pick your order.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii sir,
Sorry to hear that you are facing this kind of issue.
Kindly please share the images of the scratches on t.v so that we can try to hel you out for this
You can share the images through email id ____ .
Thank you

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