Subject: English Language Test - Abdul Samad
From: Abdul Samad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 00:09:00 -0400

| | Foreign Language Screening Test

Name | Abdul Samad    /  (91) 8921570379    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
As per your order 'Hand bag' from our Baby shop online store, we tried to take it to you as soon as possible.
Thus the order was shipped by us, and handed over to courier company same day when the order was placed.

The courier tried to deliver the order to you, but the your address as per the courier was wrong. So we kindly request you to send your correct adress as soon you see this draft.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,
We received your complaint that there are some scratches on TV cabinet that you purchased from our company.
We can understand this situation and we want to say not to worry. Because our team will come there as soon as possible and fix the problem.

| |