Subject: English Language Test - Sourabh Singh
From: Sourabh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 12:17:57 -0400

Foreign Language
Screening Test

Name

Sourabh
Singh    /  (+91) 8595874907    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello [email-masked],

We are really sorry that you have not received the courier yet because our
courier man delivered to wrong address. So that's why your order is getting
late. But don't worry you will get your order soon.

Thank you

Have a nice day.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
sir/mam,

We are really sorry that you are having complaint from our products. As you told
me that you noticed scratches on TV cabinet which you have bought from our
websites. Thank you for telling us. We will replace that in new unit. Don't
worry about that. And you'll never get complaint like this from this
time.

Thank you sir.