Subject: English Language Test - Owais AHMED
From: Owais AHMED <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 10:14:46 -0400

Foreign Language
Screening Test

Name

Owais
AHMED    /  (122107) 08930049303
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

From
babyshop.com,

Sir,

We are sorry for the very inconvenience made. As per our knowledge the courier
was shipped on the day order was made and handed over to our courier partner
.Further we got the information that address you have mentioned doesn't
existed . For the situation, you can cancel the order for your refund and order
it again using babyshop.com.

Thanks for contacting babyshop.com .

For any further assistance you can call.............

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

From
Homebox team,

Hi Abdul, We are very glad that you became a member of our Homebox community. We
are very sorry for very inconvenience made by our side . According to the
information, your TV cabinet got scratches while installation process .Sir we
request you to post the pictures of the scratched part of the  cabinet in
the following link.................We will further investigate and will reach
you in a short passage of time.

Thanks for contacting Homebox team.

For any further assistance you can reach us through [email-masked]