Subject: Fwd: English Language Test - Sachin Singh
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 4 Oct 2022 02:11:42 -0700 (MST)

Hi, please evaluate this test. Thanks 

From: "Sachin Singh" <[email-masked]> 
To: [email-masked], "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, September 30, 2022 8:39:03 PM 
Subject: English Language Test - Sachin Singh 

	
	
			Foreign Language Screening Test 
		Name 	Sachin Singh / (91) 7678484941 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	sir/mam, We tried to reach at your location to give you yours ordered #handbag unfortunately our delivery boy is unable to find your location and contact you. kindly set and check your delivery location again and call on 9 to pick your order. 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear, sir/mam 

I’m saddened to hear that you’re not happy with your recent purchase, and I hope you’ll let us make it right. Although we don’t offer refunds, we do have several options available to give you the value you deserve from [ABC]. 

LIST OF OPTIONS: exchange, return, discount on a future purchase, etc. - include links if applicable. 

In the meantime, will you share with me what went wrong with this purchase?