Subject: English Language Test - Ashutosh Rawat
From: Ashutosh Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 02:58:19 -0400

| | Foreign Language Screening Test

Name | Ashutosh Rawat    /  (91) 8527363317    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Mam ,

This email is regarding order number EGDFH-4545 which was supposed to have reached by you
We tried to reach at your location to give you, your order but unfortunately our delivery boy is unable to find your location and also tried to contact you but the number was unreachable.
Kindly check your delivery location again and
Call your delivery partner as soon as possible
No. 76349800

Extremely sorry that you have to go through this experience with us

Thankyou
Babyshop
Customer service representative
Pranjal

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for reaching out . Satisfying our customers is very important to us and I'm sorry our product didn't meet your expectations. I fully respect your decision and can only apologise for any problems your business experienced.

We have processed your refund and you should expect to see the amount credited to your account in about 3-5 business days.

If you have any other questions or concerns, just reply to this email, I'll be here to help you in any way I can.

Thankyou
Homebox Team

| |