Subject: English Language Test - Shardul Bhardwaj
From: Shardul Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 01:58:57 -0400

| | Foreign Language Screening Test

Name | Shardul Bhardwaj    /  (91) 8130927926    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hi sir, this is customer support executive from babyshop. Your order of the handbag from our website was dispatched from our end on the same day you placed the order but the courier company could not ship it as there is some error in the address you provided. You are requested to please rectify your address and mail us the same at ....@XYZ. Your order will be delivered in next 2-3 working days.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hi Abdul, thanks for shopping with us. We are very sorry for the inconvenience. Our company gives a 11 days return policy in such cases so there is nothing to worry about, you may return the cabinet or get it replaced as per your wish. You are requested to please click 2 photos of the TV cabinet with the scratches visible and WhatsApp or mail us to the provided mail address. Your query will be solved as soon as possible.

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