Subject: English Language Test - DALJEET KAUR
From: DALJEET KAUR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 01:44:11 -0400

| | Foreign Language Screening Test

Name | DALJEET KAUR    /  (262901) 9721476622    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am,
We are highly apologize that your order has not been delivered yet. The courier has been delivered on your given address but the address was wrong. So please send your current address and we will send your order on your right address. We also send you a link that you can track your order.
Once again, we are sorry for our inconvenience.
Sincerely,
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We are sorry for that you have got scratches TV Cabinet. May be when our team members installed the TV Cabinet in your home at that time it got scratches but that is our fault. So, we will replaced your TV Cabinet with the new one. We are sorry for our inconvenience.
Sincerely,
XYZ
Home Box Team

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