Subject: Arabic Language Test - Md Mazhar Imam
From: Md Mazhar Imam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 22:16:47 -0400

| | Foreign Language Screening Test

Name | Md Mazhar Imam    /  (+91) 7906008808    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thanks for getting in touch with us, We are happy to assist you
Dear customer, we are sorry to hear that you didn't receive your order, the courier tried his best to deliver your order to the same address that you had given to us, but unfortunately as per the courier your address was wrong, can you please send us again your updated address,
Thank you for shopping with us, have a wonderful day,
Thank you
Mazhar Imam

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thanks for reaching out to us, we are always happy to help our customers,
Dear customer, we are extremely sorry to hear that your TV Cabinet that you had bought from us, has scratches on it, can you please provide us with the video of disclosing the TV Cabinet so we can escalate to the concerned team to check and prossess further
Thank you for shopping with us, please let me know if you have any other issues with the TV Cabinet, we will feel happy to assist you with,
Thank you,
Mazhar Imam

| |