Subject: English Language Test - Azmat Husain
From: Azmat Husain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Oct 2022 13:42:09 -0400

| | Foreign Language Screening Test

Name | Azmat Husain    /  (91) 8527904674    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear, sir/mam
First of all i would like to inform you that im really sad to know that your order has not been delivered at your location, actually we placed your as per your request and sent to courier team from our end, they tried to reach at your location to give you yours ordered #handbag unfortunately their delivery boy was unable to find your exact location and contact u.kindly provide correct delivery location again so that your order ocould be placed without any fail and for more quries call us on company no on 9 to pick your order,  we will strive to deliver your order on best
Thanks you so much for reaching us

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir/maam
I am really sorrry that something is wrong  in your purchaged product,  actually we were not aware about the malfunction because that product was fully packed by company end so i would like to request you that  our team will visit you soon check your complaint  if we find any malfunction in our product we will replace or returne your purchaged product if company policy having return money policy or product replacement policy we will do needfull as per policy,
I assure you that we will provide best facility from our end,
Thakns so much raising your complaint with us we appreciate your complaint

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